We are delighted by your interest in our services and would like you to feel secure with regard to the protection of your personal data while visiting our website. We take seriously the protection of your private sphere with the elevation, processing and use of your personal data according to the legal regulations.
Name and Address
The responsible body within the meaning of the applicable data protection laws is:
Hamburger Str 268a
Phone: 0151 221 831 89
Our website uses Secure Socket Layer (SSL) technology, which encrypts your personal information when you send your personal information on our Website. You can recognize the active connection by the green lock symbol in your webbrowsers address bar.
Our website uses so called cookies. Cookies are small text files that are stored on your computer by your web browser. When a user opens a website, a cookie may be stored on the operation system of the user. The cookie only contains a checksum which lets us recognize your browser, when you visit our website again.
The information, that we receive with the help of cookies, is used exclusively for the purpose of adapting our products and services as well as improving our site as comfortable for the user as possible.
When using a deinetickets.de shop, a cookie with an encrypted checksum will be stored on your computer. This checksum will be verified each time you open any of our websites or go to the next page during an ordering process. This allows us, to store your data during the ordering process. This data includes the shopping cart, shipping and billing address, payment and shipping options as well as special characteristics (for example seat selections in seating plans).
Once the order is completed, the cookie will be deleted within 30 minutes automatically, when no further input will be done, so that further assignments are no longer possible.
This processing is carried out on the basis of Art. 6 (1) lit. b GDPR.
All collected data is aggregated to anonymous statistics, which do not enable us to track individual usage of our sites and will not be stored together with any other personal data we gathered during an order process.
By selecting appropriate technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data contained therein. Already saved cookies can be deleted at any time. We point out, however, that you may not be able to use all the features of this website in full.
The links below will tell you how to manage (and disable) cookies on major browsers:
Google Chrome Browser:
You can easily use the free program "Ghostery" to see which tracking scripts or cookies are loaded on the website. This can be downloaded at https://www.ghostery.com
Creation of server logfiles
Certain data are stored automatically for each file request of this website. In particular the following data may be registered:
(1) Information on the used browser and its version
(2) Information about the operation system
(3) Information about the internet service provider
(5) Date and time of the access to the site
(6) Domain names of web pages from which access is gained via a weblink (referrer)
(7) Websites, accessed by using a link within our website
Saving and processing of these data serves exclusively the purposes of system security and optimization of the internet presentation. All logfile data will always be stored separated from other identification details.
Exclusion of trading data
We do NOT release or sell customers personal information to any third parties.
Unless we are required to by law or comply with an official investigation by a law enforcement organisation.
From May 25, 2018, express consent must be given to send a contact form through a clear, confirming act by which the person expresses its consent. This declaration may be made by an express statement or by the person by his own behavior indicating his consent to the processing of his data. For this purpose, we added a non-prefilled (opt-in) check box to all our contact forms and newsletter subscriptions. You have the opportunity to contact us via a contact form, specifying personal data. Which personal data is herewith transmitted, results from the input fields of the contact form.
By using the contact form on our website, the IP address assigned by your internet service provider (ISP) and the date and time of your contact will also be saved. Alternatively, contact via the provided e-mail address is possible.
If you contact us through one of these channels, the personal data provided by the data subject will be automatically saved. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. Processing is based on Art. 6 (1) lit. a GDPR with your consent. The personal data entered by you is collected and stored solely for internal use by us and for our own purposes. If the sending of information by post is desired, the personal data can be passed on only for the purpose of sending to a postal service provider.
At any time you have the option of having the personal data given in your contact request completely deleted from our database. A transfer of data to third parties does not take place.
Collection, processing and use of personal data for orders
Forwarding of your E-mail address to shipping companies for information about the shipping status
We will pass on your e-mail address as part of the contract to the transport company, if you have explicitly agreed to this in the ordering process. The purpose of the disclosure is to inform you by e-mail about the delivery status. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time by notifying us or the transport company without affecting the legality of the processing carried out on the basis of the consent until the revocation.
Use of PayPal
Use of jQuery
Our website uses the Java Script extension jQuery, which is loaded by the website code.jquery.com. In this regard, program libraries are downloaded by StackPath servers. When you access one of our webpages, your browser loads the necessary program libraries into your browser cache. To this purpose, the browser you are using must connect to the StackPath servers in the United States. The use of jQuery takes place in the interest of an optimized and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. For more information on jQuery, visit www.jquery.com and the StackPath www.stackpath.com/privacy-statement/
Automatic and regular deletion of personal data
All recorded personal data will only be saved for the length of time this data is required in order to fulfil the purpose for which it was stored and to comply with legal obligations.
When the data-retention period is reached, we delete all personal data or anonymize them automatically.
Rights of the data subject
To the extent that we receive and process personal data from you, you have the following rights for the purposes of the GDPR:
Right of access by the data subject
You have the right to obtain confirmation as to whether or not personal data concerning you is or was being processed and where that is or was the case, access to the personal data and the following information:
a. the purposes of the processing;
b. the categories of personal data concerned;
c. the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
d. the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
e. the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
f. the right to lodge a complaint with a supervisory authority;
g. where the personal data are not collected from the data subject, any available information as to their source;
h. the existence of automated decision-making, including profiling, referred to in GDPR Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to GDPR Article 46 relating to the transfer.
Right to rectification
You have the right to obtain the rectification of inaccurate personal data, without undue delay and you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to restriction of processing
You have the right to obtain the restriction of processing where one of the following applies:
a. the accuracy of the personal data is contested by you for a period enabling us to verify the accuracy of your personal data;
b. the processing is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead;
c. the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
d. when you objected to processing pursuant to GDPR Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject.
Where processing has been restricted under paragraph 1 such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
When you have obtained the restriction of processing pursuant to paragraph 1 you shall be informed by the controller before the restriction of processing is lifted.
Right to be forgotten
Where one of the following grounds apply, you have the right to obtain the erasure of personal data without undue delay:
a. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
b. the data subject withdraws consent on which the processing is based according to point (a) of GDPR Article 6(1), or point (a) of GDPR Article 9(2), and where there is no other legal ground for the processing;
c. the data subject objects to the processing pursuant to GDPR Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to GDPR Article 21(2);
d. the personal data have been unlawfully processed;
e. the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
f. the personal data have been collected in relation to the offer of information society services referred to in GDPR Article 8(1).
The right of erasure does not apply to the extent that processing is necessary:
a. for exercising the right of freedom of expression and information;
b. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
c. for reasons of public interest in the area of public health in accordance with points (h) and (i) of GDPR Article 9(2) as well as GDPR Article 9(3);
d. or archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
e. for the establishment, exercise or defence of legal claims.
Right of notification
We communicate any rectification or erasure of personal data or restriction of processing carried out in accordance with GDPR Article 16, Article 17(1) and Article 18 to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We inform you about those recipients if you request it.
Right to data portability
You have the right, to receive the personal you provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller where technically feasible.
Right to object
You have the right to object, on grounds relating to your particular situation, at any time to process personal data concerning you. We will then no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedom or for the establishment, exercise or defence legal claims.
You have the right to withdraw your consent at any time. The withdrawal of the consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with a supervisory authority
In any case of complain, you have the right to lodge a complaint to an appropriate supervisory authority.
Recipients or Categories of Recipients, where personal date may be provided
We are not selling your personal information to others and we will not share it with third parties except companies that perform functions on our behalf like delivering packages and processing payments. Your data is only transmitted with your agreement and/or if it is necessary for the purpose of the contract.
Any compilation of person-related data and any transfer of personal data to institutions and authorities which are entitled to obtain such information are carried out only to the extend required by law or if we are obliged to do so by virtue of a court order or court ruling.
Our employees and the service providers appointed by us are bound by a duty of confidentiality and are under an obligation to obey the provisions of the German Federal Data Protection Act.
Legal basis of processing
The legal basis of our processing operations are as follows
- Consent of the data subject, Art. 6 (1)(a) GDPR
- Performance of a contract, Art. 6 (1)(b) GDPR
- Compliance of legal obligations, Art. 6 (1)(c)GDPR
- Vital interests, Art. 6 (1)(d) GDPR
- Purpose of legitimate interests, Art. 6 (1)(f) GDPR
The legitimate interest of our company lies in the execution of our business activities.
We only process and use the personal data you provided for the purposes of which you have been informed, unless the information is being acquired, processed or used for another purpose directly connected to the original purpose for which the personal data was acquired, or if ist needed to prepare, negotiate or fulfil a contract to which you are the counterparty.
When you purchased a product or service from us, we are entitled to send you informations on similar goods or services via the email you transmitted while purchasing (§ 7 Abs.3 UWG).
You can object to the use of your e-mail address at any time without incurring any costs.
Storage period of personal data / data retention
When the data-retention period is reached, we delete all personal data or anonymize them automatically.
Privacy in Case of applications and application procedures
If applicants include application documents in electronic form, for example as email, the data can be processed in electronical form.
We collect and process application related personal data exclusively in connection with the application procedure. After an application has been cancelled, we delete the data automatically six months after you submitted it.
Links to other websites
Our website contains links to other websites. This privacy statement does not extend to other providers. We have no influence on the fact that their operators comply with the data protection regulations and therefore assume no responsibility for the accuracy, timeliness and completeness of the information provided there
Last updated: 23.05.2018